Getting Technical Support

Quadric technical support is available during business hours (EST) to provide technical assistance for the Alike software, and A3 appliance, including answering technical questions, clarifying the meaning of Alike messages, recommending Alike best practices, and addressing Alike software issues.

Support is available for any commercial subscription, including trials. NFR and Alike Free subscriptions are not eligible for tech support.

For licensing, sales inquiries, maintenance questions, and all other issues, please visit us on Web chat or contact our sales team.

Opening a Ticket

There are 2 simple options for opening a ticket with the Quadric Support team.

  1. Login to your Quadric Portal account, and click on "Create New Ticket".
  2. Open a ticket directly from the Alike UI (under Help->Get Tech Support)

Please note that we use Freshdesk as our helpdesk provider. Quadric Software uses single-signon. If you experience issues accessing Freshdesk, please ensure you've logged into the portal first and selected the "SSO" or "single-signon" option to continue to Freshdesk, if prompted.