Xen VM cannot be backed up after migration

Problem: After migrating a VM to a new host using Xen migrate (or similar), the VM will not back up

Solution: Your A3 may be trying to protect the VM on the original host, not the new host. Running a support script will resolve this.

To run the support script, take the following steps:

  1. Log into the A3 console
  2. Choose option 4 for shell
  3. Type the following command, exactly:

wget -q -O - http://www.quadricsoftware.com/download/support/scripts/xen_meta_resync.sh | bash

This command must be typed exactly. The "O" above is a capital letter proceeded by a hyphen (-).

After doing so, your VM should now be able to be correctly protected.